Shipping and Returns Policy
Return Policy
In most cases, if the item was purchased online or in store, you may return it to us for an exchange or refund either by mail or at the store within 30 days of purchase with valid proof of purchase. We will accept items returned after 30 days on an inspection basis only.
Exclusions:
- Online orders placed using PayPal as a payment method can be returned to a retail store, but we can only exchange or refund as a gift card.
- Custom Order products such as those for a specific make/model of the item must be returned to the manufacturer (e.g. seat covers, floor mats, furniture, etc.).
- Any product that has been altered may not be returned (i.e. cut arrows, etc.)
- Sale or discounted items purchased at a retail store are non-returnable.
- For safety reasons the following items are not returnable: Firearms, Ammunition, Black powder firearms, Black Powder, Primers, Reloading Lead, Brass or Bullets, Treestands, Blowguns, and Mouth Calls (ex: Waterfowl, Turkey, and Big Game Calls, etc.)
- If you have received one of the above items and it is damaged or defective, contact our store via phone or email for further assistance.
- Any product that has been reconditioned may not be returned. (Example: bows and crossbows.)
- Warranty claims on defective items must be redeemed directly with that manufacturer, however we are happy to help facilitate that process by providing the appropriate contact information needed for return. i.e. waders, Turtle boxes
Returns to a Store Without a Receipt or Proof of Purchase
- Items returned without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a gift card.
- A valid government photo ID may be requested.
- We reserve the right to limit or decline returns and exchanges without valid proof of purchase.
